I. INFORMATION ON THE SELLER AND THE COMPANY
1.1. „Carmet Bulgaria“ EOOD is a commercial company registered in the Commercial Register at the Registry Agency with UIC: 202217378.
1.2. Registered office and address of management: Plovdiv region, Kuklen municipality, Kuklen 4101, “Asenagradsko shose“ Blvd., the area of Bunar Yolu, mass 11.
1.3. Contacts:
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Tel.: +359 32 940 969
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Fax: +359 32 940 767
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Email: office@karmet.eu
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Website: www.karmet.eu
II. INSPECTION BODIES
1. Commission for the Protection of Consumers (CPC)
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Address: Sofia 1000, Tsar Kaloyan Str., 10th floor, 3rd, 4th and 5th floors
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Tel.: 0700 111 22 / Fax: 02 988 42 18
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Website: www.kzp.bg
2. Commission for the Protection of Personal Data (KZDL)
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Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd., No. 2
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Tel.: 02 915 35 18
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Email: kzld@cpdp.bg
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Website: www.cpdp.bg
III. GENERAL CONDITIONS AND ORDERS
3.1. These General Terms and Conditions regulate the procedure, conditions and manner of making purchases and sales through the electronic store of „Carmet Bulgaria“ EOOD, accessible on the website www.karmet.eu.
3.2. All items and products offered for online sale on the website have advertised selling prices in Bulgarian levs (BGN).
3.3. Before finalizing the order and proceeding to payment, the Customer must explicitly declare his/her agreement with these General Terms and Conditions and the Privacy Policy by checking the relevant box.
IV. TYPES OF PAYMENT AND LIMITATIONS (InPOS AND BANK TRANSFER)
4.1. Restriction on payment for machinery and industrial equipment:
Payment for machinery, metalworking equipment and large-scale equipment is made ONLY by cash on delivery or by bank transfer (bank transfer). For these categories of products, the option of payment via a virtual POS terminal (VPOS) is NOT offered and is NOT available.
4.2. Accepted payment methods for the remaining items (spare parts, consumables, etc.):
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Cash on delivery (payment in cash/by card to the courier upon receipt);
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Bank transfer on behalf of „Carmet Bulgaria“ EOOD based on an issued invoice/proforma invoice;
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Online payment with a payment card through a Virtual POS terminal (VPOS).
4.3. Accepted brands for VPOS transactions: When making card payments through the virtual POS terminal on the website, bank cards with the logo of Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, In PAY.
4.4. Security and authentication:
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Transactional data for card payments are processed by the servicing bank through secure authentication protocols (3D Secure / Mastercard Identity Check / Verified by VISA).
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The seller DOES NOT collect, process, or store data about bank cards (card number, CVV/CVC code, expiration date, or security passwords).
4.5. Refunds:
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In the event that a refund of the amount paid by the Customer using a bank card through the VPOS terminal is required (in the event of a right of withdrawal, complaint, or lack of availability), The refund of the amount is made solely by ordering a reverse transaction on the same card, with which the payment was made.
V. DELIVERY OF THE STOCKS
5.1. The delivery of the purchased goods is made by a courier company or specialized transport of the Seller to the address specified by the Customer within the territory of the Republic of Bulgaria.
5.2. Delivery deadlines and transport costs are calculated according to the specifics, dimensions and weight of the ordered equipment/machines, and are specified before confirming the order.
VI. RIGHT TO WITHDRAW FROM AN ORDER AND DEADLINES
6.1. Pursuant to Article 50 of the Consumer Protection Act (ZPP), a Consumer (natural person) has the right to withdraw from the distance contract without giving a reason and without incurring any compensation or penalty, in 14-day period, From the date of acceptance of the goods.
6.2. To exercise the right of withdrawal, the User must notify „Carmet Bulgaria“ EOOD by written application via email: office@karmet.eu before the expiry of the 14-day period.
6.3. The goods must be returned in their complete set, with the original packaging intact and without any signs of use or damage. The costs of returning the goods are entirely at the expense of the Consumer.
6.4. The seller refunds the amount received within 14 days of notification of the rejection, retaining the right to retain the payment until the returned goods and their inspection are received. In the case of card payments, the amount is refunded to the card used for the purchase.
VII. RESOLUTION OF PAYMENT AND COMMERCIAL DISPUTES
7.1. All disputes regarding the performance, formation or interpretation of the contract shall be resolved through good-faith negotiations between the parties.
7.2. In the event of failure to reach an agreement, the Client may refer disputes for resolution to the Consumer Protection Commission (CPC) or use the European online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr.
7.3. Disputes related to payment transactions using bank cards are handled in accordance with the rules of the servicing bank and the relevant card schemes (Visa / Mastercard).
VIII. PRIVACY POLICY AND PROTECTION OF PERSONAL DATA
8.1. „Carmet Bulgaria“ EOOD processes the personal data of the Customers in compliance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act (PDPA).
8.2. Detailed information regarding the categories of processed data, the purposes, the storage periods and the rights of the data subjects is available in Privacy policy, published on www.karmet.eu.